Who We Are

Thinksparkio operates as a mobile app support and updates service provider in Taiwan. We help businesses maintain and improve their mobile applications through ongoing technical support, feature updates, and performance optimization.

Our registered address is No. 460號, Meide St, North District, Taichung City, Taiwan 404. When we say "we," "us," or "our" in this policy, we're referring to Thinksparkio and our team.

Information We Collect

We collect information that helps us provide better service to our clients. Here's what we gather and why:

How We Use Your Information

Your information serves specific purposes in our business relationship. We don't collect data just to have it – everything we gather helps us serve you better.

Information Sharing

We're selective about sharing your information. Here are the limited situations where we might share data with others:

• With cloud hosting providers who store our data securely (AWS, Google Cloud)
• Analytics tools that help us understand website performance (anonymized data only)
• Legal authorities if required by Taiwan law or court orders
• Professional service providers like accountants or lawyers (under confidentiality agreements)
• Business partners when you've specifically requested joint services

Data Security

Protecting your information is a fundamental responsibility. We use multiple layers of security to keep your data safe:

Your Rights and Choices

You have meaningful control over your personal information. Under Taiwan's Personal Data Protection Act and international privacy principles, you can:

• Access: Request a copy of the personal information we hold about you
• Correct: Ask us to fix inaccurate or incomplete information
• Delete: Request removal of your data (subject to legal retention requirements)
• Restrict: Limit how we use your information in certain situations
• Object: Opt out of certain data processing activities
• Portability: Receive your data in a usable format for transfer

To exercise these rights, contact us at contact@thinksparkio.com or call +88662519318. We'll respond within 30 days and verify your identity before processing requests.

Data Retention

We keep your information only as long as needed for business purposes or legal requirements:

International Data Transfers

Sometimes we need to transfer data outside Taiwan for cloud hosting or specialized services. When this happens, we ensure your information receives equivalent protection through:

• Selecting providers with strong privacy certifications
• Using contractual agreements that require data protection
• Monitoring compliance with international privacy standards
• Limiting transfers to what's necessary for service delivery

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect personal information from anyone under 16 years old. If you believe we've accidentally collected such information, please contact us immediately so we can remove it.

Changes to This Policy

We update this privacy policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website at least 30 days before the changes take effect.

Minor updates like contact information changes or clarifications may be made without advance notice. We encourage you to review this policy periodically.