Meet Our Mobile App Specialists
The dedicated professionals who keep your Taiwan business apps running smoothly and up-to-date
Leadership Team
Our experienced leaders bring decades of mobile development expertise to Taiwan's growing business ecosystem
Kira Thornfield
Lead Mobile Developer
Kira started building mobile apps back in 2012 when iOS was still figuring itself out. She's worked with over 200 Taiwan businesses, from night market vendors who needed simple ordering systems to manufacturing companies requiring complex logistics apps. Her approach? Keep things practical and user-friendly. She speaks Mandarin fluently and understands how Taiwan customers actually use mobile apps.
Ewan Blackwood
Support Operations Director
Ewan handles the less glamorous but absolutely critical side of app support. He's the guy who gets called at 2 AM when a restaurant's ordering app crashes during dinner rush. He's built our entire support infrastructure around Taiwan business hours and has trained local technicians who understand both the technical requirements and cultural expectations of our clients.
Real Expertise in Action
We're not just coders sitting in an office. Our team actively works with Taiwan businesses every day, solving real problems and keeping apps functional. Last month alone, we handled 847 update requests and prevented 23 potential crashes before they affected customers.
What sets us apart? We actually use the apps we maintain. Kira regularly orders from clients' food delivery apps, and Ewan has tested retail apps during actual shopping trips around Taichung. This hands-on approach helps us spot issues that automated testing might miss.
How We Work With You
Our support process is designed around Taiwan business needs. We know you can't wait three days for a critical update, and we understand that most issues need to be resolved during your business hours.
Immediate Assessment
Within 2 hours of your request, we evaluate the situation and provide you with a clear timeline. Critical issues get handled immediately, while routine updates are scheduled appropriately.
Testing & Development
We test all changes on devices similar to what your customers use. This includes older Android phones and budget smartphones common in Taiwan's market.
Deployment & Monitoring
After deployment, we monitor your app for 48 hours to ensure everything works correctly. If issues arise, we're already prepared with rollback procedures.
What Drives Our Work
These aren't corporate buzzwords - they're the principles that guide how we handle your business-critical applications every single day.
Reliability First
Your customers depend on your app working. We treat every update and patch like it's protecting your reputation, because it is. Our testing procedures are thorough, and we never rush critical deployments.
Taiwan Time Zone
We work when you work. Our support hours align with Taiwan business schedules, and we understand local holidays and peak business periods. No waiting for overseas teams to wake up.
Clear Communication
Technical jargon doesn't help you run your business. We explain issues in plain terms, provide realistic timelines, and keep you informed throughout the process. No surprises, no confusion.
Practical Solutions
We focus on fixes that actually work for your specific situation. Sometimes the best solution isn't the most technically elegant one - it's the one that keeps your business running smoothly.
Ready to Work With Our Team?
Whether you need emergency support or want to set up ongoing maintenance for your mobile app, our team is ready to help your Taiwan business succeed.
Get In Touch